Reference

Account Rules and Legal Conditions at de444

Using de444 means you accept the terms set out here, which govern your account, your payment activity through bKash, Nagad, and Rocket, and your eligibility based on your local law and region.

Jurisdiction-dependent accessAccount holder obligationsbKash, Nagad, Rocket policy contextData retention rulesContact path for legal queries
de444 Account Rules and Legal Conditions at de444
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For anything related to your rights under these terms — account access, data requests, payment disputes or eligibility questions — use the channels below. Our support team handles legal queries separately from general account help, so flag your message clearly as a legal or policy matter when you reach out. Response times depend on query complexity, but we acknowledge every submission.

Live Chat Open the chat widget from any page on de444 and mark your message as a legal or policy query. This is the quickest route for account-related legal questions.
Email Support Send your legal query, including your registered account email and any relevant transaction references, to our support address. We keep a record of every correspondence.
Account Help Centre Log in to your account and navigate to the Help section to submit a formal query. Attach screenshots of any bKash, Nagad or Rocket transaction you want us to review.
HOW WE HANDLE POLICY

Data, Security and Your Account Rights

We collect only the data needed to operate your account and process payments through bKash, Nagad, and Rocket. That includes your registered contact details, your transaction history, and device information used during login. We do not sell your data to third parties. Here is how we approach the key areas that affect your account directly.

Data Retention

Account data is kept for as long as your account remains active and for a defined period after closure. You may request a summary of what we hold by contacting support with your account reference.

Account Security

Your account is protected at login through OTP verification sent to your registered mobile number. We strongly recommend keeping your bKash or Nagad wallet number current in your profile.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Requesting Changes

To correct, update or request deletion of your personal data, contact us via live chat or email with proof of identity. We process verified requests according to applicable policy.

Common Legal and Policy Questions

These are the questions we hear most often about account terms, eligibility, data and payment policy. If your question is not here, reach out through the contact paths listed above and we will give you a direct answer.

Access depends on your local law and whether you are in an eligible region. We recommend you check your own legal position before opening an account. We do not make jurisdiction claims on your behalf.

We collect your registration details, login activity, and transaction records including bKash, Nagad and Rocket payments. This data is used only to operate your account and process your requests.

Contact support via live chat or email, provide the transaction reference from your bKash, Nagad or Rocket app, and we open an investigation from our payment logs. Keep your confirmation message until the matter is resolved.

Yes. Submit a verified data deletion request through email support with a copy of your account ID. We process requests in line with our data retention policy and applicable rules.

We publish the updated version on this page. Continuing to use the platform after an update means you accept the new terms. You can always request the current full document through our support team.

Accounts are suspended when we detect a mismatch in identity or location details. Contact support with your registered email and wallet verification details — for example, your Nagad or Rocket account name — and we begin the review process.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.